Refund Policy

Because digital products can be accessed immediately after successful payment, purchases are generally non-refundable once download access has been granted.

Before download access is used, contact [email protected] as soon as possible if you purchased the wrong item or made a duplicate purchase. We will review the request and may issue a refund where appropriate.

If a purchased file is missing, corrupted, or cannot be accessed because of a technical problem on our side, contact us with the account email and order details. We will first work to restore access or provide a working file, and may issue a refund if the problem cannot be resolved.

A consultation purchase is refundable before an appointment time has been confirmed. After confirmation, contact us at least 24 hours before the appointment if you need to cancel or reschedule.

Missed appointments or cancellations made less than 24 hours before the appointment may be non-refundable, unless the business determines that an exception is appropriate.

Approved refunds are sent to the original payment method through Stripe. Banks and card issuers may take additional business days to display the credit.

A refund may result in removal of account entitlements and download access for the refunded product.

To request a refund or report a fulfillment issue, email [email protected] with the account email, order date, product, and a brief explanation. We will review the request and respond with the next step.